Resident Maintenance Request Guide

Maintenance requests are easier to handle when the first message includes the right details. Residents should include the property address, the affected room or area, when the issue started, whether it is active or intermittent, and any safety concerns.

Helpful details to include

Photos, access notes, pet information, and preferred appointment windows can help the service process move smoothly. If the issue involves water, heat, cooling, electricity, locks, appliances, or exterior access, the request should explain what changed and whether the problem is getting worse.

How First Property Management reviews requests

First Property Management reviews maintenance requests by urgency, access needs, vendor requirements, lease responsibility, and owner approval requirements. The goal is to route each request to the right next step while keeping residents informed.